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What to expect from our Customer Service qualifications

Embarking on a customer service apprenticeship in equine or animal care promises an exciting and rewarding journey. Participants will explore effective communication and relationship-building tailored to these industries’ needs. They’ll learn how to deliver exceptional service and engage with animal care practices, understanding the significance of empathetic client support. Through practical experience and mentorship, individuals will hone their ability to recognise and address client concerns promptly and professionally, all while providing a welcoming and supportive atmosphere within the animal care community. Apprentices will learn invaluable customer service skills and gain a profound sense of fulfilment as they contribute to the well-being of both animals and their clients.

What will be learnt during our Customer Service qualification

Individuals will learn how to effectively communicate with customers to ensure the well-being of the animals under their care alongside the enhancement of their business relationships. They will grasp the importance of providing exceptional service to clients, including responding to enquiries, addressing concerns, and providing guidance on animal care practices. Apprentices will develop skills in managing appointments, coordinating services, and maintaining accurate records related to animal care activities. Additionally, they will be trained to provide compassionate support to clients during challenging situations. Overall, apprentices in equine or animal care customer service will learn how to create positive experiences for clients while prioritising the health and welfare of the animals they serve.

Mastering customer service

Customer service skills are invaluable for building trust and rapport with clients in the equine or animal care industries. Establishing strong relationships with clients promotes loyalty and encourages repeat business, ultimately contributing to the success and sustainability of these businesses. Effective customer service is also paramount for ensuring the well-being of animals under care. By providing exceptional service, professionals in these settings can facilitate open communication, address concerns promptly, and ensure that animals receive the necessary attention and treatment they require.

Level 2 Customer Service

13 Months

Learn how to deliver exceptional service and support customers in your equine or animal care business.

Level 2

13 Months


Level 1

" We're delighted to be able to support equine and animal care businesses to expand and enhance their customer service - we know how vital business skills like this are in these industries. "

Natalie, Head of Operations

Completing the Customer Service qualification

Upon successful completion of the apprenticeship, participants will attain an accredited Level 2 qualification as a Customer Service Practitioner tailored to their equine or animal care setting. Participants will have gained a robust understanding of principles and practical skills learnt through hands-on experience. Some may opt to continue their professional journey within the same organisation, using their expertise to excel in customer-oriented roles or progress into leadership positions. Others may choose to explore opportunities in other organisations or sectors, leveraging their newfound skills to thrive in varied environments within the animal care industry. With their freshly acquired knowledge, apprentices become invaluable assets in delivering customer service, ready to significantly enhance client satisfaction and contribute to the overall success of animal care businesses.

Customer Service apprenticeships FAQs

How much does an apprentice get paid?

As employed members of staff, apprentices are entitled to the same benefits as other workers, including wages, contract and holiday. Apprentices will receive at least the national minimum apprenticeship wage for their age group. For further information, you can check current rates.

How does an apprentice pass their qualification in Customer Service?

An apprenticeship is tested through an end point assessment (EPA). For Customer Service this involves an observation and a professional discussion with an invigilator.

Individuals will be fully prepared for their End-Point Assessment (EPA) by their Trainer Coach and will only undergo this assessment when they and their employer deem them ready. They will demonstrate the skills acquired during the apprenticeship period and will not be tested on anything they have not learned or do not understand.

How can a Customer Service Apprenticeship an individuals career?

As an apprentice, individuals will acquire new skills to begin their career or advance within it. Whether they are new to the industry or have years of experience, there is always room for learning to refine their craft. Staying updated on effective communication with customers and understanding what constitutes good service is essential.

I am a learner

Start your career and apply for an apprenticeship or up skill in your current role to progress your career.

I am an employer

Businesses need to grow. Learn new skills through our fully funded apprenticeships. 

I am a parent

We have lots of apprenticeship vacancies. Your child will earn a wage while studying a qualification.

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